However, Salesforce isn’t the only agentic AI provider that is taking the approach of launching basic agents which could be tweaked to suit a variety of use cases.
Microsoft’s corporate vice president Bryan Goode, who leads products such as Copilot Studio and Dynamics 365, told CIO.com during the launch of its AI agents that it was releasing 10 pre-built agents that would act as templates for enterprises to help them develop agents for a variety of use cases.
Salesforce, and rivals such as Google, Microsoft, AWS, and IBM, are also partnering with other software vendors, such as Workday, DocuSign, and Neuron 7, to create more agents that can be accessed via their marketplaces.
