Walmart’s agentic strategy comprises four super agents for associates, developers, customers, and suppliers. Vasudev describes it as a push “toward an agentic future where AI acts as a true partner across every part of the business.” On the employee side, Associate Agent does things like answer HR questions, while the Developer Agent helps the company’s software developers write, test, and roll out new applications quickly.
Along with AI workforce tools, Walmart has also launched recent AI products for customers, suppliers, and advertisers. The customer-facing chatbot, called Sparky, provides product review summaries, product suggestions, and product locations. In the foreseeable future, it’ll be even more advanced — automatically ordering items when customers run out of them, creating event plans with the required products, understanding video and pictures rather than just text, and much more.
For suppliers and advertisers that work with Walmart, they’ll soon be able to use a dedicated AI chatbot called Marty. It will assist with tasks such as onboarding, setting up advertising campaigns, and managing orders.
