“We almost immediately saw usage across areas we didn’t expect,” Mattson says. “For example, one of the researchers who works in our biobank was putting through thousands of prompts. We store pathology samples and reports there for research purposes. This researcher was using AI to quantify and make better sense of these reports where in the past, this would’ve been done manually and taken hours.”
Krister Mattson, VP and project lead, Emplify Health
Emplify Health
Another use case revolves around behavioral health. When a patient leaves a hospital or any other healthcare facility, there are several things they must do to ensure they heal properly. “Things like managing their symptoms and knowing what triggers to look out for are all important,” Chopra says. “With AI, we can create care plans in the form of a short, individualized instruction booklet that details everything they need to know.”
Today, Emplify Health’s AI model has almost 1,700 users, and Chopra and Mattson plan to invest heavily in marketing it more broadly across the organization. “Now that people have used it and they understand the power of it, they’re coming to us wanting it to do things faster, or for us to add more capabilities to the ecosystem,” Chopra says. The pair are constantly being asked to create new playgrounds so they can experiment without interrupting their day-to-day operations.
