OUR TECHNOLOGY
A digital convergence platform built on a globally-distributed and carrier-grade infrastructure.
CINNOX is a powerful digital platform that brings together quality and reliable communication in one dashboard. Our primary aim is to provide enhanced customer engagement and boost staff productivity through seamless integration and exceptional service delivery.
Capability & Features
CINNOX enables the seamless connection of digital and traditional telecommunications channels, delivering best-in-class multimedia engagement. With voice, video, and chat capabilities, we empower your business to reliably support your customers across multiple communication channels.
A real-time analysis of your communication logs to boost efficiency
Communicate, manage, and track your business engagement in one central place to save time and resources by taking control of your products and services.
Centralised – any channel or conversation, inbound and outbound, all in one place.
Data Access – monitor usage data to guide strategic planning and decision-making.
A smarter way to improve customer experiences
CINNOX supports ultra-flexible rule-based routing capabilities, with data capture and analysis capabilities to ensure efficient service delivery. Including:
- Location routing, based on the location (IP address) of the visitor.
- Language routing, based on the site or device language of the visitor.
- Time routing, based on the time of the visitor.
- Percentage routing of calls based on a pre-set percentage of volume.
- Sticky routing, allowing you to assign a returning visitor to the same staff who answered their previous enquiry.
Data-driven profiles to help you offer more support
Cinnox identity management helps you build up a unified contact for your customer, no matter where they are based or what channel they are using.
Profile – a single profile for your customer, no matter where they are from.
Activities – website journey, and all inquiries’ history from any channel, agent engagement logs, combined with live customer journey mapping.
Access Control – you control your data, who can access it, and view or edit the contact permissions with change log.
A definitive solution to manage inbound and outbound calls
Our fully integrated platform lets you make, manage, and route calls to phones, apps, or web browsers.
Platform – direct integration with 160+ Tier-1 Operators & Carriers and access numbers from 150+ countries with A to Z voice termination.
Numbers – international toll-free, Local DID (direct inward dialing) and UIFN (Universal Toll Free) numbers and even your own number after verification.
Integration – supporting any SIP (Session Initiation Protocol) based system integration
An omnichannel platform to coordinate messages all in one place
With a single and easy-to-use interface, you are able to handle messaging from and to any channels providing a seamless customer experience.
Channel – Cinnox supports built-in instant messaging, SMS and social media like Facebook Messenger, WhatsApp and WeChat.
Dynamic – you can schedule, customise the content and even easily insert CINNOX weblinks for enhancing engagement.
Network Management & Operations
Our end-to-end solution empowers enterprises to embrace digital transformation and deliver next-gen customer experiences. With CINNOX, you gain the tools and capabilities to efficiently manage and optimize your network, ensuring smooth operations and exceptional service to your customers.
Billing Support – Keeping your costs transparent
Our accurate yet flexible billing system supports all billing variables, including frequency, currency, units, and cycles. Effectively back up, track, and manage accounts, network traffic analytics, credit control, costs, and rates.
Operations Support – custom management system
Our Operation Support System manages customer information, accounts, product bundling, and billing configurations. Our automated number inventory management system helps customers buy and renew valuable toll-free and DID numbers with ease.
Staying on top of any situation with our 24/7 support
Our 24/7 support team enables real-time, multi-layered visibility across our global network to monitor end-to-end performance around the clock. Our team pre-empts service disruptions and resolves any issues before they affect your operations.
Fully accessible and transparent customer records
Serving successful sales teams across the world, our fully automated CMS maintains customer records and seamlessly integrates with our billing system to empower support staff with a 360° view of each customer.
Globally Distributed Core Infrastructure
CINNOX's platform is supported by our proprietary global network, providing exceptional quality and reliability. With built-in redundancy, advanced security measures, and superior service delivery standards, we ensure uninterrupted and secure communication for your business.
Your calls have a quality guarantee
Our carrier-grade service comes with a contractual commitment – Service Level Agreement (SLA) – of 99.95% through a privately distributed network; with intelligent routing to support efficiency, low latency, and crystal-clear voice quality. We support multiple protocols, including SS7, SIP, H323, web socket, PLI, and multi-codec conversions, including OPUS, AMR-WB/AMR, G711, and G729.
Our top-tier global partners
Europe & US Carriers
China & Hong Kong Carriers
Our infrastructure consists of three layers:
1.Global Points of Presence (PoPs) in more than 28 regions powering our IP network.
2.160+ global tier 1 carriers and mobile operators connecting our Time Division Multiplexing (TDM) network.
3.Our platform enables seamless integration with internal systems.
Asia Pacific Carriers
IP Network
Strategically distributed global PoPs in more than 28 regions decentralise the network to decrease latency and bolster reliability, with multi-layer redundancy. PoPs are full meshed to enable high performance, with infrastructure tailored for handling advanced applications and features such as voice IM, media files, and SMS.
Your data is backed up and securely stored in your preferred premises
Backed by M800, our infrastructure options include both public cloud and dedicated private cloud resources for supporting Cinnox services and solutions exclusively –depending on customer preference. Private cloud provides higher compliance capabilities that put Cinnox in line with retention and access-control policies, using a flexible elastic network that is easily scalable and customisable. Features include:
- Charging component: Online charging system (OCS)
- Messaging component: IM server, SMSGW, CDN, Omni-channel integrator
- Voice/video component: WebRTC, SIP server, SBC, NGN, SCP, STP
Public Cloud – globally connected for stable resource scaling
Our private cloud is backed up by the public cloud and vice versa. The public cloud is located in major cities to ensure stability and access to quick resource scaling.
- Messaging component: CDN, IM server
- Voice/video component: SBC, SIP server, WebRTC
- Carrier/mobile operators
Hybrid cloud servers cover countries around the world, including the US, UK, Italy, Australia, Malaysia, Singapore, South Korea, Hong Kong, Taiwan, and Indonesia.
Dynamic Resources Allocator
Running both the private and public clouds, dynamic resource allocation lets clients connect to the closest or best PoP site and enjoy a high-quality service.
Keeping your data secure all year round
M800’s two top-tier Hong Kong-based data centers house switches, servers, and network equipment to support the platform. Carrier-grade facilities power a 24/7 computer-controlled management system that monitors the physical environment and performance. Uninterruptable power supply (UPS) and back-up diesel generators safeguard against power interruptions.
Transform the Way your Teams Collaborate
CINNOX consolidates all your team’s communication needs into a single platform—encompassing chat, calls, SMS, emails, and voice and video conferences. Experience seamless connection, engagement, and collaboration with our omnichannel solution like never before.
Request a free consultation or schedule a demo today to see CINNOX in action and unlock a new level of productivity and collaboration.
