OUR INNOVATIONS
A powerful and fully secure solution you can depend on
For over a decade, CINNOX has been the trusted choice of more than 600 enterprise and Fortune 500 clients. Our commitment to high security, compliance, communications convergence, carrier-grade performance, and seamless system integration sets us apart as a leader in the industry.
High Security & Compliance
At CINNOX, we prioritize customer data protection and security. With state-of-the-art data encryption, data backup and recovery, and data protection systems, we safeguard your company and customers at all times.
Data Encryption
True Communications Convergence
Our convergence model bridges the gaps between datacom, telecom, and internet networks, providing reliable communication solutions across protocols, devices, and services. It easily adapts to industry-specific requirements and use cases, delivering best-in-class voice call and instant messaging capabilities to any device, anytime, anywhere.
1. Device convergence
Share information across different types of devices, including phones, computers, and mobile devices.
2. Channel convergence
Converge traditional telephony services (virtual phone numbers, outbound international voice service, and SMS) with digital channels (instant messaging, VoIP and video calls, web, and social media communication platforms).
3. Protocol convergence
Converge different communication protocols within one logical network, such as Wi-Fi, Ethernet, mobile, and VoIP.
4. Network convergence
Combine video transmission, telephone networks, and data communication into a singular, multi-model communication platform.
Carrier-Grade Performance and Reliability
CINNOX’s carrier-grade contractual Service Level Agreement (SLA) assures an annual uptime of 99.95% with real-time service delivery, monitoring, and support 24 hours a day, 365 days a year. High-performance connections and availability are achieved through our globally-distributed IP network comprising strategically positioned points of presence (PoPs) and direct interconnections with over 160 tier-1 telecom carriers and mobile operators worldwide.
Our network supports multiple protocols and multi-codec conversions to ensure full compatibility with our partners and clients’ connectivity needs. Supported protocols include SS7, ISDN-PRI, SIP, and WebRTC; while supported codecs include OPUS, AMR-WB/AMR, G.711, and G.729.
Seamless System Integration
CINNOX facilitates and maximizes digital transformation by expertly integrating external-facing communication channels with various backend enterprise and telephone systems. Our end-to-end solution approach ensures all the data is captured as information flows seamlessly and exhaustively from the customer or visitor to the company and its internal systems.
CINNOX fully supports and integrates with third-party ticketing systems, Customer Relationship Management (CRM) systems, Online Charging Systems (OCS), and Private Branch Exchange (PBX).
Start Conversing to Start Converting
Boost your sales and marketing efforts with CINNOX by delivering hyper-targeted, hyper-personalized engagement at every stage of the customer journey, all from a single platform.
Request a free consultation now to discover how CINNOX can revolutionize your customer engagement and drive your business forward.
