Single copilots are yesterday’s news. Competitive differentiation is all about launching a network of specialized agents that collaborate, self-critique, and

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI,

Individual, organizational, socio-geographical and other contexts shape how employees and leaders perceive reality, behave and form expectations. Recognizing these contexts

As the global economy braces for slower trade growth and geopolitical tensions, the software industry is defying economic headwinds with

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI,

Three recent Ninth Circuit decisions declined to directly address whether all of the California Invasion of Privacy Act’s provisions actually

Generative AI for CX measurement and VoC is gaining traction, but most CX teams still don’t excel where it matters

By Gina Kim ( August 15, 2025, 9:32 PM EDT) — Social media giant Meta Platforms defeated a trademark suit

“We almost immediately saw usage across areas we didn’t expect,” Mattson says. “For example, one of the researchers who works