While this might be driving internal productivity, you also must think of it this way: As a distributor, at any one time, we deal with millions of parts. Our supplier partners keep sending us their price books, spec sheets and product information every quarter. So, having a group of people trying to go through all that data to find inaccuracies is a daunting, almost impossible, task.
But with AI and genAI capabilities, we can clean up any inaccuracies far more quickly than humans could. Sometimes within as little as 24 hours. That helps us improve our ability to convert and drive business through an improved experience for our customers.
Another AI example is our design services. We have a design hub that provides customers with self-service capabilities to create bot diagrams and turn them into spec sheets and part lists. With this tool, genAI allows customers to ask questions like, “Help me reduce the physical footprint by 30%” or “How do I drive my go-to-market timeline to three months shorter?” With the right data, the tool can incorporate these requests and create replacement specs, parts lists and suggestions. In this instance, incorporating genAI opens up a new, seamless experience we can offer the customer.
