This strategy, he said, empowers enterprise customers to scale digital labor beyond IT, enabling automation and intelligence to reach across various business functions.
A command center for agents
Central to enterprises’ ability to manage agents on Salesforce’s platform is the company’s addition of Command Center, an observability layer to monitor and optimize agent performance, inside Agentforce Studio. This is an evolution of existing capabilities, Evans said.
“What’s new is the level of visibility, control, and optimization it offers across the full agent lifecycle. It not only centralizes observability but also includes an embedded optimizer that continuously recommends improvements based on performance, driving more value for enterprises at every stage of agent deployment,” he said.
